IT Operation Officer

SBH

Full Time
Saudi Arabia Dammam, Saudi Arabia Khobar
Posted 1 year ago

Salem Balhamer Holding Company

SBH Telecom is a leading international provider of mobile financial services, building an online financial ecosystem that transcends the hassle of physical banking and financial transactions into a paperless and borderless real-time experience for our customers.

To ensure the smooth running and regular maintenance of the Group’s IT environment and provide technical support to all the Group’s business functions as well as support other units within IT.

To perform IT Operations Management activities, which include the processing, resolution and execution of incidents and service requests.

Responsibilities

  • Monitor and maintain Windows Server operating system and additional server components;
  • Maintain Office 365 services and components;
  • Create technical documentation for a technical audience;
  • Apply patches to major subsystems and services, roles, and filesystem components within a Windows Systems environment and perform operating system and patch testing on all changes prior to installation;
  • To provide all aspects of technical support and assistance to internal clients/end-users;
  • Write and maintain moderately complex scripts in PowerShell;
  • Control system access and security aspects of critical systems;
  • To ensure that all changes within the production environment follows the Group’s change management procedure;
  • To upgrade systems to reflect changes in objectives, equipment, software, utilisation and performance requirements;
  • To ensure the maximum level of security to users and make regular backups of the Group’s data;
  • Monitor and review system logs and detect and troubleshoot problems;
  • To sit on committees and attend meetings when required and as directed by the Team Lead and/or the Head of IT;
  • To ensure a high quality/standard of work and service throughout;
  • Demonstrate in day-to-day work adherence to security best practices and Technology Services access control and security policies.
  • To attend training as requested by the Team lead;
  • To perform any other duties that may be assigned from time to time

Job Features

Job CategoryInformation Technologie

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